Once the returned item is received, a gift certificate will be mailed to you. ![]() If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. ![]() If you need to exchange it for the same item, send us an email at and send your item to: 6 willow walk, Petworth, ENG, GU28 0EY, United Kingdom. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item that is returned more than 30 days after delivery * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. ![]() * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. There are certain situations where only partial refunds are granted: (if applicable) To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the item has already been shipped please return the item inline with our returns policy, and you will receive a full discount minus the shipping cost. To learn more about how and for what purposes LastDraw uses personal information (such as LastDraw Shop order history), please visit our Privacy Notice.Please email us as promptly as possible to cancel an order, if the order has not been dispatched you will receive a full discount, except in the case of a pre order where you will loose your deposit. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the LastDraw shops as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
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